Privacy Policy

At Annyeong Graphics, we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (annyeonggraphics.com) or make a purchase from us.

1. Who We Are

This website is operated by Annyeong Graphics, an independent business based in London, United Kingdom.

2. What Personal Data We Collect and Why

We collect personal information only when it is necessary to process your orders, provide customer support, or ensure smooth website functionality:

  • Identity & Contact Data: Name, email address, phone number, shipping address, and billing address (collected at checkout to fulfill and deliver your orders).

  • Payment Data: Payment transactions are processed securely via Stripe. We do not store or have access to your full credit/debit card numbers on our servers.

  • Technical Data: IP address, browser type, and device information (collected automatically via cookies to ensure site security and optimize performance).

3. How We Share Your Data (Third-Party Service Providers)

We do not sell, rent, or trade your personal data to third parties. We share your necessary information solely with trusted third-party service providers to fulfill your orders and manage our website:

  • Payment Processing: Stripe (processes payments securely. See Stripe Privacy Policy).

  • Shipping & Logistics: Evri (receives your name, delivery address, and tracking contact details to deliver your parcel. See Evri Privacy Policy).

  • Website Hosting & Email: IONOS (hosts our website and processes customer support emails. See IONOS Privacy Policy).

  • Social Media Feed: Smash Balloon (used to display our Instagram feed on the website).

4. Cookies and Embedded Content

  • Cookies: Our website uses essential cookies to enable shopping cart functionality, remember items during checkout, and analyze general site traffic. You can choose to disable cookies through your browser settings, though some parts of the site may not function properly.

  • Embedded Content: Pages on this site may include embedded content (e.g., Instagram posts, videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website, and these external sites may collect data about you or use cookies.

5. How Long We Retain Your Data

  • Order Records: We retain transaction and order data (name, address, purchase details) for as long as necessary to fulfill legal, accounting, and tax obligations required under UK law (typically up to 6 years).

  • General Inquiries: Email communications and customer support messages are retained for up to 1 year after resolution.

6. Your Data Protection Rights (UK GDPR)

Under UK GDPR law, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Erasure (“Right to be Forgotten”): You can request that we delete any personal data we hold about you (excluding data we are legally required to keep for administrative, tax, or legal compliance).

  • Right to Rectification: You can request that we correct any inaccurate or incomplete information.

To exercise any of these rights, please contact us at hello@annyeonggraphics.com.

7. How to Contact Us & Supervisory Authority

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to us at hello@annyeonggraphics.com.

If you feel that your data has not been handled correctly, you also have the right to lodge a complaint with the UK data protection supervisory authority:

Last updated : September 2026
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