Refund and Returns Policy -

Refund And Returns Policy

Overview

Our refund and returns policy lasts 14 days for change of mind, and 30 days for defective items in accordance with UK consumer law.
To be eligible for a return based on a change of mind, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please contact us at hello@annyeonggraphics.com before sending any items back.

Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
To exercise this right, you must inform us of your decision by email at hello@annyeonggraphics.com. You then have another 14 days to return the goods to us.

Faulty or Damaged Items

Under the Consumer Rights Act 2015, if your item is defective, damaged, or not as described, you are entitled to a full refund if reported within 30 days of delivery.
If a fault develops after 30 days, please contact us at hello@annyeonggraphics.com so we can arrange a repair or replacement.

Refunds

Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Shipping Returns

To return your product, please mail it to: Flat 16, Vince Court, London, N1 6EA.

For change of mind returns: You will be responsible for paying your own shipping costs to return the item. Original basic shipping costs will be refunded, but additional express shipping charges are non-refundable.
For faulty or incorrect items: We will cover or reimburse all reasonable return shipping costs.

We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
Contact your bank, as processing times vary.

If you have done all of this and still have not received your refund, please contact us at hello@annyeonggraphics.com.

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